From: raquel.debache@tanint.com
We are looking for this TSG engineering profile in Lisbon.
Main Purpose of the Role and Key Responsibilities: - Technical support to products across all projects in GNOC
- Network trouble analysis and correction tasks to ensure high availability of the Customer network
- Liaises with Customer Care organization regarding Network outages
- Liaises with NSN CARE (local CIT, global GCC) & TS organizations regarding ticket escalation and outages
- Ensures end-end support, coordination and control of assigned Trouble Tickets
- Supports Fault Management and Monitoring teams on trouble ticket analysis and internal escalations
- Provides major service outage investigations and follow up
- Support on-duty 24 x7 when required
Requirements: Relevant experience in Telecommunications:
- Minimum 2 year experience in Mobile, Fixed & Convergent networks and their subsystems in a multivendor environment
- Expertise on products and their network environment in one of the following areas:
Radio network elements (BSC, BTS, RNC, NodeB)
Access network elements (PDH MW, DWDM, OXC, ADM)
IP/Transmission network elements (DSLAM, BRAS, NAS)
CS/PS Core network elements (MSC, MSC-S, MGW, GGSN, SGSN, HLR)
VAS (Value Added Services) applications (VOD, IPTV, MMS, SMS, IN, IVR, Billing)
- Experience with troubleshooting tools
- Experience with trouble ticket systems tools
- Fault identification/correction skills on the particular subsystem and equipment
Personal Attributes: - Fluency in English
- Strong problem solving ability
- Good organizational skills
- Ability to perform multiple tasks concurrently with ease and professionalism
- Good communication skills
- Analysis and decision-making abilities
- Service and Customer oriented
- Team work
- Availability for travel
Business Unit Description: Global Managed Services - Global Delivery - To provide the best-in-class and the most competitive Global Delivery to the Services Lines to fulfill the Customers' requirements, contributing to make Nokia Siemens Networks the worldwide leader in Managed Services.
-To provide, in real time, support to the Services Lines in order to operate the networks and to provide services to our Customers, fulfilling all the agreed SLAs and KPIs through skilled people and advanced processes, tools and technologies, within competitive costs parameters
Raquel Debache
Sales Support
Tangent International
Direct - +44 1277 635 835
Fax - +44 1277 633 133
www.tanint.com
READ MORE - Telecom Job|PDH MW, DWDM, OXC, ADM
