Contract Length: 2-3 Years
Rate: $4,500 Per Month
Start Date: Immediate
Requirement
1. Fault Management support.
TT management and audit.Prioritization fault level and dispatch TT to difference principal.Tier 3 (Critical/major/minor)fault diagnosis.Management and control of fault progression and escalation of technical support. Troubleshooting and fault rectification in the OSS system
2. Configuration Management support.
Technology case collection.Coordinate all chanages to the system.Configuration and modify database,detail and coordinate network change.Responsible for actual configuration and provisioning activities within the network.New software and technology introduction and impact analysis workshop method.Taking the full system backup once the system is up and running .
3.Technical Support.
Provide third line support.Resolve issues escalated from First line and second line .Diagnostics.Provide consulting service.Provide guidance and support for software delivery and upgrades.
Escalate the trouble ticket to Tier 3 and Tier 3 support when they cannot solve it, if tier 3 cannot solve it then escalate to HQ,monitor it until solved.Provide technical reports to identify cause of problems, and give preventive guidance to avoid same issue.
4. Performance and Capacity monitoring support.
Optimize working flowchart. Performance monitoring collects, analysis, and reports indicating element and
network performance.Periodical evaluation of the network subscriber growth and assessment of these trends and
availability of network capacity.
5. Communication with customers
Answer the request from the Customer office.Organize meeting with Huawei and customers
by weekly, follow up and update the issue mentioned in the meeting.Organize workshop with Huawei and
customers by monthly.
Please send CV to brett.mcevoy@tanint.com
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