To proactively manage and monitor network performance on customers network round the clock (7x24) to meet customers' Service Level expectations.
• To systematically analyse and diagnose network faults.
• Conduct root cause analysis on network fault.
• To effectively manage service providers and equipment vendors.
• To articulate well with customer's technical and management staff on network issues.
REQUIREMENTS:
• Preference given to Degree holder in Electronic or Telecommunications or related discipline.
• Min 3 years' related working experience in telecommunications industry .
• Cisco CCNA or Cisco CCNP certifications is a MUST.
• Strong hands-on experience in managing WAN networks and Cisco routers.
• Strong technical knowledge in WAN/LAN networking, Telecommunication Products and services (eg. Private Leased line, MPLS, Frame Relay, Broadband and ISDN).
• Good understanding of network protocols such as TCP/IP, SNMP and VOIP.
• Working knowledge of Network Element Management System (eg. SMARTS, VitalNet and Concord).
• Knowledge of UNIX and Remedy Ticketing System will be an advantage.
• Independent, self-driven and highly customer focused.
• A strong team player who seeks a long term career in customer service.
OTHER INFORMATIONS:
Candidate is required to work rotating shifts.
If your interested please drop your resume to sarulatha.k@adecco-asia.co
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